What Information We Collect and Why
When you open an account, we collect the details you enter — name, email address, mobile number and account credentials. When you deposit or withdraw through bKash, Nagad or Rocket, we log the transaction reference and wallet identifier so we can match payments to your account
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and resolve any query quickly. We do not store your full mobile wallet PIN or password at any point. We also collect device data — browser type, operating system, screen size — to keep the mobile experience consistent whether you are on Android or switching to
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a desktop browser. Usage data, such as which pages you visit and how long sessions run, helps us understand what works and what needs fixing. This data is never sold to third parties. We share it only with payment processors and, where required, with regulatory bodies
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under applicable law. Availability of our services depends on your local law and eligible regions. You can request a summary of the data we hold on your account by contacting us directly through the support channel listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.